Michelle Sartorio
Customer Success | AI Implementation | Workflow Automation
From Customer Success to AI Implementation.
Building automations that replace manual work.
I spent 3.5 years protecting $1.5M a year in recurring revenue at a B2C SaaS company, holding a 95% retention rate across 200+ accounts. I kept hitting the ceiling of what manual work could do. Now I build AI automation pipelines with Make.com, Claude API, and Gemini API to replace the repetitive parts I used to solve by hand.
0+
years CS experience
0+
accounts managed
0%
retention rate
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How I automate
Real automation I built with Make.com, Claude API, and production integrations.
No mock data. This is the actual flow running on my personal setup.
From CS to AI
A small demo of the kind of tool I’d build for a CS team. Try it yourself.
Customer Profile
Acme Corp
SaaS Platform
Risk Assessment
Run analysis to see risk score
Demo uses sample inputs. Real CS tools would integrate with your CRM, product analytics, and support data.
Currently building
ElleMentys
AI tools education for beginners. Bilingual content brand teaching practical AI workflows.
GuiaOlim
Life in Israel for Latin American olim. Spanish-language resource hub for newcomers.
Telegram Automation Bots
Production bots on Make.com and Claude API: carousel OCR bot, Reel transcriber, morning briefing pipeline.
Claude Code Skill Library
45+ custom Claude Code skills for personal workflows: content generation, code review, security audits.